SAFETY & TRUST

Know who is coming
to your door.

Letting someone into your home is a big decision. At Ghar Bolou, safety is not an extra feature. It is the reason you can book with confidence. Here is exactly what we do, step by step.

Report a problem ↗

YOUR PROFESSIONAL✓ Verified

Check the person. Then share your PIN.

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Illustration of the arrival check

OUR SAFETY PROMISE

Checked before joining.
Verified before every shift.

Every professional is identified, checked and verified before their first job, and verified again before every shift. You know who is coming, you can follow the job in the app, and help is one tap away if anything feels wrong.

01 / BEFORE ANYONE JOINS

The checks required
before a first job.

CNIC check.

We collect and check each professional’s identity documents to confirm they are who they say they are.

Live selfie match.

A live photo taken in the app is matched to the CNIC photo. A borrowed or stolen card does not work.

Police character certificate.

Every professional provides a character certificate, helping us check for recorded issues.

Address check.

We verify where professionals live with proof of address. A known address adds accountability.

Guarantor and references.

Each professional names a guarantor, or zamin, and provides references. It adds a human layer of trust alongside documents.

Skills and conduct.

A practical skills test and a conduct briefing in Urdu cover good work, respect for homes, customer care and safety.

02 / BEFORE YOUR JOB

How you confirm
who’s at your door.

A fresh photo check.

Before every shift, a live photo is matched to the professional’s verified photo to stop someone else using their account.

Know who to expect.

See your professional’s name, photo and verified badge in the app before they arrive.

Your job PIN.

Check the person against the app, then share your job PIN to start. If the person does not match, do not let them in and contact us.

03 / DURING THE JOB

Your controls
during a booking.

Your number stays private.

Calls and chats go through the app, so personal phone numbers are not shared.

Follow the journey.

Track your professional on the way and see their estimated arrival time.

Share your job.

Send job details and live status to a family member or friend.

Help when you need it.

Use the in-app SOS button if you feel unsafe. For immediate danger, contact emergency services.

Your comfort comes first.

Request a female professional where available. Availability depends on the service and location.

Approve every extra.

Extra work or extra charges need your approval in the app. No surprise demands at the door.

04 / AFTER THE JOB

What happens
after the work.

Ratings that matter.

Real reviews help us understand the job. Low ratings trigger a review, and rule-breaking can lead to warnings, suspension or removal.

Fix it free.

If the work is not right, contact our team to arrange a free visit to redo the affected work.

A clear complaint process.

Report damage or a missing item in the app. We keep a record of who attended and when, and investigate every case.

Checks don’t stop at signup.

We re-check professional documents and review quality to keep standards consistent.

05 / YOUR DATA

Who can access
your information.

Documents stay protected.

Professional CNICs and documents are stored securely. Access is limited to people who need it; customers never see those documents.

Only what’s needed.

We collect customer information needed for the booking. We do not sell your personal data.

Your address, for your job.

Only the assigned professional receives your address, for that job. Your personal phone number stays private.

A SAFE JOB, STEP BY STEP

Your booking,
from start to finish.

01
Before.
Book, see the price, and get your professional’s name, photo and verified badge.
02
On arrival.
Check the person against the app. Give the job PIN only after you have checked.
03
During.
Chat in the app, share the job with family, and approve any extra work in the app.
04
After.
Pay after the work, get a receipt, and rate the job. If something is wrong, tell us.

A LITTLE EXTRA CARE

Checks you can make
at home.

Match the name and photo in the app to the person at your door.
Give the PIN only after checking.
Keep cash, jewellery and important documents out of sight.
Use the agreed payment method; never agree to unapproved extras.
Share the job with someone you trust, especially if you are home alone.
If something feels wrong, ask the professional to stop and leave, and contact us.

FOR EVERY HOME

When someone else
is at home.

Elderly parents at home.

Tell them a professional is coming and share the job with a family member. Help them check the photo and keep the job PIN until arrival.

Tenants and landlords.

Make sure everyone at the property knows about the visit and can check the assigned professional before letting anyone in.

Safety for our professionals too.

Professionals can report abusive, unsafe or inappropriate behaviour. Customers who put others at risk can be warned or blocked.

IF SOMETHING GOES WRONG

Your safety
comes first.

Immediate danger.

Move to a safe place and call someone you trust. In Islamabad, call police emergency 15. For a job concern, use SOS in the app and report what happened, with photos if safe to take them.

Islamabad Police emergency information ↗

Smell gas?

Do not operate switches, light flames, or try to fix the leak yourself. Leave the area and call SNGPL on 1199 from a safe place.

SNGPL gas-leak safety guidance ↗

Ghar Bolou’s contact form is not an emergency response service.

SAFETY QUESTIONS

Your safety
questions, answered.

Is it safe to hire through Ghar Bolou?

We work hard to make it as safe as possible, with identity and background checks, a photo check before every shift, a job PIN, and support. No system is perfect, which is why we also give you tools to check and report.

Do you check professionals more than once?

Yes. Checks happen at signup, before every shift, and through ongoing reviews.

Can customers see a professional’s CNIC?

No. Customers see the professional’s name, photo and verified badge.

What if a professional is rude or overcharges?

Report it in the app. We investigate and can warn, suspend or remove them.

Who can see my address and phone number?

Only your assigned professional can see your address, for that job. Your personal phone number is not shared.

OUR COMMITMENT

How we’ll keep
improving safety.

We will tell you plainly what we check and what we do not. We will respond to safety reports, improve our checks as we learn, and say so when we do.